Support Block, Unblock, or Activate a Visa Card
Block a Card
Has your Visa credit or debit card been lost or stolen? Contact Visa immediately to make a report:
or block online via ReportMyCards.com
Your card will be blocked and a new Visa card number will be issued automatically (for you and any joint members using the same card number). Your new card(s) will be mailed and should arrive in about 7 to 10 business days. For added security, new PINs will be issued as well. You may visit any of our member services branches to change your PIN.
Please note that only future transactions can be blocked; any existing or pending charges (as of the time the card was blocked) will still go through. If you have concerns about pending charges, please contact our Member Support Center at (707) 445-8801.
Unblock a Card
If you receive a call or email from our Risk Management team regarding possible fraudulent activity on your Coast Central Visa Debit or credit card, they will provide you with the contact information needed to either confirm or deny fraudulent activity. Unusual out-of-the-area transaction activity is often what triggers these blocks, so the phone numbers are also provided below for those who may be traveling and need to unblock their card(s):
For PIN-based transactions, call (888) 241-2440 – or if out of the country, call collect: (909) 941-1034.
Activate a Card
If you've received a new Visa credit or debit card and need to activate it, you may use one of the following options to enable it for immediate use:
Activate online via ActivateMyCards.com
Was your card blocked?
Country blocks and restrictions placed on Credit and Debit Cards are becoming more and more of an unfortunate reality within all financial institutions. This is due to the rising high fraud that is occurring in particular countries, states, cities or particular types of merchants; all of which we monitor constantly to protect you. Unfortunately, sometimes these blocks can interfere with your travel plans. If you know you are planning a trip, please make sure to notify us so that we can exclude you from any restrictions that may be placed in the area you are traveling to. Also, If you are using your Debit card as a Credit card (with a signature) and you are declined, you may be able to run it through as a Debit transaction (which uses a PIN)–there are no restrictions placed on a the Debit side other than the daily limits and your account availability. As always, you can contact us if you have any questions.