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If you're having trouble with our CheckFlash mobile deposit, you may be able to find the answer to your question below. Of course, you are always welcome to contact us if you get stuck. Feel free to browse the FAQs below, or use the links to jump to a section
What is CheckFlash?
How Does CheckFlash Work?
What Do I Do With My Check After I Make a Deposit?
How Soon Can I Use Funds I Deposit?
How Much Can I Deposit?
How do I Get CheckFlash?
Am I Able to Use CheckFlash?
What are the Technical Requirements for the CheckFlash App?
Tips for Best Results with CheckFlash.
Why am I Getting an Error?
I Have Another Question that Isn't Covered Here.
CheckFlash is the newest addition to our mobile banking app, and allows you to make deposits by simply taking a picture of the front and back of the check. You can make your deposit any time, and there is no need to come to a member services branch or even visit an ATM!
The process is very simple. Using your mobile banking app, you simply take a picture of the front and back of a check that you'd like to deposit. That's it! Your check image is securely sent to us, and we'll process it for you.
After you're done with your deposit, we recommend keeping your check for at least 7 days in case there are any questions. It may be helpful to write yourself a note on the check (such as "deposited with CheckFlash"). After that time, you may destroy the check however you like.
In most cases, your deposits follow our standard availability policy (similar to deposits at an ATM). There may be some rare cases where there are additional delays (such as during system maintenance). Note that checks may be subject to our hold policy, which may cause delays in availability. For clarification on our check hold and availability policies, please contact us.
You can use CheckFlash as much as you'd like. However, you are limited to $5,000 in deposits per business day (deposits made after midnight or on weekends/holidays count toward the next business day).
CheckFlash is a part of our current mobile app. If you have our app and are able to use CheckFlash, you should see a deposit icon like this:
As soon as you see that icon, you're set—just tap that icon to get started! If you don't see the deposit icon, there may be several reasons. For more information, see: "Why am I Getting an Error?".
If you're not already using our mobile banking app, now's a great time to get started! The app is available for Android and iOS devices (see the technical requirements if you have questions about your specific device).
While there are a few prerequisites to being able to deposit checks, they aren't very complicated. You do need to:
CheckFlash won't work in certain situations, such as if you have delinquent loans or a frozen account. If you feel you should be able to deposit checks but aren't able to, double-check that your device meets the minimum requirements to run CheckFlash. If you have any other questions, please contact us.
The requirements for CheckFlash are the same as the requirements for our current mobile banking app. If you are able to use our app, we encourage you to try making a deposit!
We have successfully tested our app on Apple devices running iOS 4 and up, and on Android devices running version 2.1 (Éclair) and up. While we do list these as minimum requirements, these are simply what we have tested our app on. We can't support devices older than this, but you are welcome to try installing our app to see if it will work. Please note that, due to huge variations in Android devices (camera quality, manufacturer and carrier customizations, etc), it is possible that CheckFlash will not work even if your device meets these requirements. Also, our app will work on iPads, but is not optimized for them. We do not currently have a version for Android tablets.
A note on "rooted" or "jailbroken" devices:
"Rooting" and "jailbreaking" refer to removing the manufacturer's protections from your device, and often also involve running custom software. We do not support running CheckFlash on rooted or jailbroken devices. While we cannot and will not prevent you from using our app on a modified device, we cannot support devices that have been rooted or jailbroken. We strongly discourage doing mobile banking on devices that have had the manufacturer's protections removed.
There are several reasons you may see an error while you're using CheckFlash. Many issues can be corrected by following our tips, but you may have a specific issue you are encountering.
If you are still having trouble, you can contact us, or you can come in to any member services branch. We will be happy to help you!