In a concerning development reported on March 19, Coast Central Credit Union has issued an urgent warning to its members about a sophisticated phone scam designed to defraud them. Members have reported receiving fraudulent calls from an individual posing as a Coast Central employee, with the caller ID misleadingly displaying the credit union’s main number, (707) 445-8801.
The scammer, claiming to be affiliated with the credit union, has been contacting members under the guise of needing to verify recent or pending transactions. These include wire transfers, ACH transactions, fraud alerts, or issues related to Online Banking. The caller cunningly requests personal financial information, purportedly to assist the member.
Coast Central Credit Union wishes to clarify that these calls are not originating from their offices and are, in fact, a deliberate attempt to deceive and defraud our valued members.
We strongly urge the community to remain vigilant and exercise caution when receiving such calls. Members are advised to never disclose personal account information over the phone. Instead, inquire about the caller’s name, department, and direct contact information, then promptly terminate the call. Following this, members should directly contact our Member Support team at (707) 445-8801 to verify the legitimacy of any communication.
Your security is our utmost priority. Coast Central Credit Union is committed to safeguarding your personal and financial information. We appreciate your immediate attention to this matter and your cooperation in helping us prevent these fraudulent activities. Stay alert, and protect yourself against these unscrupulous scams.
More information can be found at www.ftc.gov and www.coastccu.org/security
Thank you for your assistance.